Essay on Open Communication Is a Necessity - 1727 Words

An important aspect of communication focuses on strong relationships between management and employees, and effective leaders create these relationships. In the words of Stapeleton et al. (2007) â€Å"contentment of employees and their ability to interact with management are closely correlated to employee satisfaction† (p. 812). Stapleton et al. (2007) also reported â€Å"strong correlation exists between how staff is treated by senior management and how they perceive their work experience† (p. 812). Research clearly shows that management has to invest in relationships with their employees. These relationships prove that communication facilitates success. Statepton et al. (2007) noted that communication is a vital tool for an organization†¦show more content†¦Gove (2007) also declared leaders must clearly assure that officers understand completely their roles and functions. This understanding motivates officers, and ultimately officers and staff alike wil l work more closely toward the same goals. According to Gove (2007) two different empowerment strategies exist. The Relational approach allows officers the opportunity to make certain decisions. They can adjust their hours; they can seek their own ways to complete department goals. The Motivational approach places emphasis on communication, goal setting and feedback. Most organizations do not have an actual defined strategy, but management must realize that the way they communicate with their employees dictates the mood, morale and productivity of their organization. Rouse (2009) claimed â€Å"incompetent leaders undermine performance objectives† (p. 465). Rouse (2009) went on to suggest supervisor communication, or lack thereof best indicates the extent of employee morale. Ineffective or incompetent leaders lack the communication skills to influence staff performance. When leaders fail to meet employees’ expectations, employees perceive low productivity, low m orale, and more conflict. Raines (2011) reported that â€Å"studies have shown positive links between employee engagement, employee involvement and safety performance† (p. 36). All organizations should understand the need to involve employees in safety aspects.Show MoreRelatedCase Study : Park City Carpet Llc899 Words   |  4 Pagescarpet related issues, including flood restoration, mold clean up/treatment, various remediation, carpet installation, and carpet cleaning. (D. Medina, personal communication, July 8, 2015) I met with Duane to talk about his business, Park City Carpet. He expressed his views on business in general. Duane explained (personal communication, July 8, 2015) the â€Å"difference between small business and large business is letting the customer know you are a part of the community and you are not going anywhereRead MoreIs College Worth The Time And Money? 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